How to love and survive your teenage dog
Missed classes, cancellations and illness
- Goodog attempts to accommodate clients who are unable to attend a class, however we cannot guarantee an alternative class will be available (unless agreed upon when booking the course).
- If you must miss an individual class, Goodog requires at least 48 hours notice before the class time. Goodog will attempt to find an alternate class, however alternate class dates depend on availability and may be a repeat of a class completed previously.
- For no-shows and cancellations with less than 48 hours notice, substitute classes cannot be arranged.
- If you are ill, email Goodog on renee@goodog.com.au prior to the class you will miss. Goodog will attempt to find an alternate class, however alternate class dates depend on availability and may be a repeat of a class completed previously.
- Puppy Preschool changes take into account the age of your puppy. If a puppy is above the age limit by the time an alternate class is available, an alternate class in Puppy Preschool might not be possible.
- If you must cancel a One-on-One consultation, Goodog requires at least 48 hours notice before the scheduled time. A cancellation fee of $125 applies if cancellations are made less than 48 hours before the scheduled time.
- Agility Buy 10 get 11 classes must be taken within 6 months of booking.
Exchanges or switching classes
- Goodog attempts to accommodate clients who are unable to attend a class, however we cannot guarantee an alternate class will be available (unless agreed upon when booking the course).
- Requests to switch class booking locations are usually actioned more than 7 days prior to the original class commencing. In most circumstances a change can be actioned, however this depends on availability and booking history changes and may be decided on a case-by-case basis. Any discounts previously applied may not be carried over to the new class.
- Requests to switch class booking locations less than 7 days before, or after the original commencement date must be sent to Goodog on renee@goodog.com.au. Goodog may be able to move your booking to a different class or later date, however will offer refunds or class changes on a case-by-case basis. Alternate class dates depend on availability and any discounts previously applied may not be carried over to the new class.
- Puppy Preschool changes take into account the age of your puppy. If a puppy is above the age limit by the time an alternate class is available, a make-up class in Puppy Preschool might not be possible.
- Agility Buy 10 get 11 classes must be taken within 6 months of booking.
Refunds
- Puppy & Teenage classes: Refunds are not offered once clients receive the 1st Lesson (which is usually the day of booking), or the eBook. If you ask to cancel prior to receiving your first lesson or eBook, a refund is offered.
- Other classes: Goodog does not offer refunds once LIVE classes have commenced or if a cancellation is made less than 7 days before the class. Any refund after this time is at the discretion of Goodog.
- Partial refunds: Goodog may offer a partial refund in some circumstances. Partial refunds depend on booking history, and may be decided on a case-by-case basis.
- If merchandise such as a paperback book or eBook or online lessons have been received by the purchaser, the retail cost of the merchandise, plus lesson, plus administration costs won’t be refunded. The book or eBook is not refundable in a class package.
- Health orders: If there is a change to the NSW Health order or health alert and in-person training is affected, classes move either outdoors, to another location or time, online (LIVE), or extra attendee numbers are reduced. Therefore as classes continue, no refund is offered. However, if you attend two or more At-Home LIVE classes and complete the course, Goodog offers additional in-person socialisation once the health order eases, at no extra cost.
- If you have started a class and do not want to continue or would like to move to a different class, please contact Goodog on renee@goodog.com.au. Goodog may be able to move your booking to a different class or later date, however does not offer refunds once a class has commenced, or may offer a class change on a case-by-case basis. Alternate class dates depend on availability.
- Goodog offers refunds using your original payment method or, where appropriate and at Goodog’s sole discretion.
- Gift Cards or prize offers are not refundable. To change a booking made by a gift card or prize offer, see the Exchanges or switching classes section on the Goodog returns and shipping policy.
One-on-One
- Cancellations for One-on-One consultations require at least 48 hours notice before the scheduled time. A cancellation fee of $125 applies if cancellations are made less than 48 hours before the scheduled time.
- If you would like to change your booking time please call Barbara on 0424 740 234.
If you have any questions about missed classes or cancellations, email us renee@goodog.com.au.