Missed Classes & Cancellations

Refunds

  • Goodog offers a refund on deposits or payments if a cancellation email is received 7 days prior to the starting date.
  • If there is an emergency (extended illness with humans, dogs or death), Goodog offers a refund of the deposit at any time.
  • Goodog does not offer refunds once classes have commenced. Any refund after this time is at the discretion of Goodog. 
  • If you have started a class and do not want to continue or would like to move to a different class, please contact Goodog on renee@goodog.com.au. Goodog may be able to move your booking to a different class or later date, however will offer refunds or class changes on a case-by-case basis. Alternate class dates depend on availability.
  • Goodog offers refunds using your original payment method or, where appropriate and at Goodog’s sole discretion.
  • Gift Cards or prize offers are not refundable. To change a booking made by a gift card or prize offer, see the Exchanges or switching classes section on the Goodog returns and shipping policy.

Exchanges or switching classes

  • Goodog attempts to accommodate clients who are unable to attend a class, however we cannot guarantee an alternative class will be available (unless agreed upon when booking the course).
  • Requests to switch class booking locations can be actioned 7 days prior to the original class commencing.
  • Requests to switch class booking locations less than 7 days before, or after the original commencement date must be sent to Goodog on renee@goodog.com.au. Goodog may be able to move your booking to a different class or later date, however will offer refunds or class changes on a case-by-case basis. Alternate class dates depend on availability.
  • Puppy Preschool changes take into account the age of your puppy. If a puppy is above the age limit by the time an alternate class is available, a make-up class in Puppy Preschool might not be possible.

Missed classes, cancellations and illness

  • Goodog attempts to accommodate clients who are unable to attend a class, however we cannot guarantee an alternative class will be available (unless agreed upon when booking the course).
  • If you must miss an individual class, Goodog requires at least 48 hours notice before the class time. Goodog will attempt to find an alternative make-up class, however alternate class dates depend on availability and may be a repeat of a class completed previously.
  • For no-shows and cancellations with less than 48 hours notice, substitute classes cannot be arranged.
  • If you are ill, email Goodog on renee@goodog.com.au prior to the class you will miss. Goodog will attempt to find an alternative make-up class, however alternate class dates depend on availability and may be a repeat of a class completed previously.
  • Puppy Preschool changes take into account the age of your puppy. If a puppy is above the age limit by the time an alternate class is available, a make-up class in Puppy Preschool might not be possible.
  • If you must cancel a One-on-One consultation, Goodog requires at least 48 hours notice before the scheduled time. A cancellation fee of $125 applies if cancellations are made less than 48 hours before the scheduled time.

One-on-One

  • Cancellations for One-on-One consultations require at least 48 hours notice before the scheduled time. A cancellation fee of $125 applies if cancellations are made less than 48 hours before the scheduled time.
  • If you would like to change your booking time please call Barbara on 0424 740 234.

If you have any questions about missed classes or cancellations, email us renee@goodog.com.au.