Returns & Shipping

The Goodog returns and shipping policy includes information on:

  • class cancellations, refunds, missed classes and exchanges, and
  • merchandise refunds, exchanges and shipping.
Goodog returns and shipping policy pup in park

Classes, Consultations & Training

Refunds

  • Goodog offers a refund on deposits or payments if a cancellation email is received 7 days prior to the starting date.
  • If there is an emergency (extended illness with humans, dogs or death), Goodog offers a refund of the deposit at any time.
  • Goodog does not offer refunds once classes have commenced. Any refund after this time is at the discretion of Goodog. 
  • If you have started a class and do not want to continue or would like to move to a different class, please contact Goodog on renee@goodog.com.au. Goodog may be able to move your booking to a different class or later date, however will offer refunds or class changes on a case-by-case basis. Alternate class dates depend on availability.
  • Goodog offers refunds using your original payment method or, where appropriate and at Goodog’s sole discretion.
  • Gift Cards or prize offers are not refundable. To change a booking made by a gift card or prize offer, see the Exchanges or switching classes section on the Goodog returns and shipping policy.

Exchanges or switching classes

  • Goodog attempts to accommodate clients who are unable to attend a class, however we cannot guarantee an alternative class will be available (unless agreed upon when booking the course).
  • Requests to switch class booking locations can be actioned 7 days prior to the original class commencing.
  • Requests to switch class booking locations less than 7 days before, or after the original commencement date must be sent to Goodog on renee@goodog.com.au. Goodog may be able to move your booking to a different class or later date, however will offer refunds or class changes on a case-by-case basis. Alternate class dates depend on availability.

Missed classes, cancellations and illness

  • Goodog attempts to accommodate clients who are unable to attend a class, however we cannot guarantee an alternative class will be available (unless agreed upon when booking the course).
  • If you must miss an individual class, Goodog requires at least 48 hours notice before the class time. Goodog will attempt to find an alternative make-up class, however alternate class dates depend on availability and may be a repeat of a class completed previously.
  • For no-shows and cancellations with less than 48 hours notice, substitute classes cannot be arranged.
  • If you are ill, email Goodog on renee@goodog.com.au prior to the class you will miss. Goodog will attempt to find an alternative make-up class, however alternate class dates depend on availability and may be a repeat of a class completed previously.
  • If you must cancel a One-on-One consultation, Goodog requires at least 48 hours notice before the scheduled time. A cancellation fee of $125 applies if cancellations are made less than 48 hours before the scheduled time.

One-on-One

  • Cancellations for One-on-One consultations require at least 48 hours notice before the scheduled time. A cancellation fee of $125 applies if cancellations are made less than 48 hours before the scheduled time.
  • If you would like to change your booking time please call Barbara on 0424 740 234.

Gift Certificates

  • Gift recipients must contact Goodog to book into a class date and should do this early. All bookings are pending availability.
  • Gift certificates can be used for up to 1 year from purchase and can be switched to other class location, or classes of equal or lesser value.
  • Gift certificates are nonrefundable.

Merchandise

Refunds

  • Physical merchandise: 
    • Goodog offers refunds up to 14 days from receipt of your item. This period is calculated from the received date on the postal tracking information, to the return postage date.
    • Goods must be in original condition and proof of purchase presented (email invoice or receipt).
    • Refunds are processed once items are delivered back to Goodog and checked for their condition.
    • Goodog is not responsible for return shipping costs or items lost or damaged during return shipping.
    • Goodog advises that returned parcels are tracked to guarantee arrival or to be covered by the Australia Post lost/damaged item policy – Australia Post.
    • Email renee@goodog.com.au if you would like to return your item.
  • Digital merchandise: 
    • No refunds are offered on digital merchandise. An example of digital merchandise is an ebook.

Exchanges

  • Physical merchandise: 
    • Goodog offers exchanges up to 14 days from receipt of your item. This period is calculated from the received date on the postal tracking information, to the return postage date.
    • Goods must be in original condition and proof of purchase presented (email invoice or receipt).
    • Exchanged items are processed and sent once the original items are delivered back to Goodog and checked for condition.
    • Goodog is not responsible for return shipping costs or items lost or damaged during return shipping.
    • Goodog advises that returned parcels are tracked to guarantee arrival or to be covered by the Australia Post lost/damaged item policy – Australia Post.
    • Email renee@goodog.com.au if you would like to exchange your item.
  • Digital merchandise: 
    • No exchanges are offered on digital merchandise. An example of digital merchandise is an ebook.
Goodog shipping

Shipping

  • Shipping costs are displayed on the product page.
  • The flat rate for book purchases is $9.90 for a maximum of two books. Contact Goodog on renee@goodog.com.au if you’re ordering more than two books in a single purchase.
  • Merchandise orders are shipped via Australia Post.
  • Goodog emails recipients once items are shipped. If the item has not arrived within 10 business days of the sent date, please email renee@goodog.com.au along with your order number. 
  • Once Goodog can ascertain from Australia Post that the item is lost, Goodog will send the item again.
  • Goodog ships to Australia and does not ship internationally.

If you have any questions about the Goodog returns and shipping policy, email us on renee@goodog.com.au.


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